The owner of the online store www.lendela.ee is OÜ Klepsu (registration code 16826096), located in Nõva 15-9, Tartu city, Tartu county, 50106.
Validity of the sales contract, product and price information The terms of sale apply to the purchase of goods from the Online Store. The prices of the products sold in the online store are indicated next to the products. A fee is added to the price for delivery of goods. All prices of goods sold in the online store are in euros. The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order. Information about the product is provided in the Webshop directly next to the product.
Forming the order To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate product delivery method. Then the amount of the fee is displayed on the screen, which can be paid securely through the following payment methods: ● Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay ● Visa/Mastercard card payments NB! When paying with a bank link, be sure to press the “Back to merchant” button on the bank’s page to”. Payments are mediated by Maksekeskus AS. Payment is made outside the Webshop in a secure place in the environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller has no access customer’s bank and credit card data. The contract enters into force from the amount due from the receipt to the current account of the Webshop. The owner of the online store is the responsible processor of personal data and forwards it for making payments the necessary personal data to the authorized processor Maksekeskus AS. If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid will be returned (incl delivery costs) immediately, but no later than within 14 days of sending the notice.
Delivery After the sales contract enters into force, the order is completed and delivered for delivery to the company’s logistics partner. The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method. Shipments within Estonia generally arrive at the destination specified by the buyer within 5-10 working days from the entry into force of the sales contract. In exceptional cases, you have the right to deliver the goods within 45 calendar days.
Right of withdrawal After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days during. The right of withdrawal does not apply if the buyer is a legal entity. In order to use the 14-day right of return, the ordered goods must not be used in any other way than they are necessary to ascertain the nature, characteristics and performance of the goods as permitted to test the goods in a physical store. If the goods have been used for a purpose other than what is necessary in the nature, characteristics and to make sure it works or shows signs of use or wear, the Webshop has the right reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, a statement of withdrawal from the purchase of the goods must be submitted, the form of which can be found from here: RETURN SHEET and send it to the e-mail address info@lendela.ee within 14 days at the latest within the time of receiving the goods.
The cost of returning the goods shall be borne by the buyer, unless the reason for the return is in the event that the product subject to return does not correspond to the one ordered (e.g. a wrong or defective product). The buyer must return the goods within 14 days following the submission of the application or submit proof that he has handed over the goods to the carrier of the goods during the aforementioned period. The online store will return the returned goods to the buyer immediately upon receipt, but not later if after 14 days from the receipt of the withdrawal, all from the buyer on the basis of the contract fees received.
The online store can refuse to make refunds as long as the subject of the contract is fulfilled received the item back or until the buyer has provided evidence that he has returned the item, depending whichever occurs first. If the buyer has explicitly chosen the cheapest regular item offered by the Webshop a delivery method different from the delivery method, the Webshop does not have to return it to the consumer a cost in excess of the cost associated with the normal method of delivery. The online store has the right to withdraw from the sales transaction and to demand the goods back from the buyer, if the price of the goods in the online store, due to an error, the market price of the goods has been marked significantly lower.
The right to file a claim According to the Law of Obligations, the Customer has the right to submit claims on the product within 2 years for non-compliance with the contract conditions that have occurred since the receipt of the goods, six of them in the case of a defect occurring within the first month, it is assumed that it was present at the time of purchase and the nature of the defect must be determined by the seller. In the event of a defect, the buyer must contact the online store within two months at the latest, sending e-mail to info@lendela.ee. In case of non-observance of the said deadline without valid reason, the Customer loses the right to claim free product repair or part replacement from lendela.ee. The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, repairs or The Webshop will replace the defective item. If the goods cannot be repaired or replaced, The Webshop will return all fees associated with the sales contract to the buyer. The online store responds to the consumer’s complaint in writing or a written reproduction in an enabling form within 15 days.
Direct marketing and personal data processing The online store uses the personal data entered by the buyer only to process the order and to send the goods to the buyer. The online store transfers personal data to the transport service provider companies in order to deliver goods. The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has notified of your wish to receive direct mail notifications. The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers instructions.
Solving arguments If the buyer has complaints about the Online Store, they must be sent to the e-mail address info@lendela.ee If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can contact the Consumer Disputes Commission. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve the buyer and the Online Store disputes arising from the contract concluded between The review of the buyer’s complaint is in the commission for free. The buyer can turn to the platform for resolving consumer disputes of the European Union.
